Operations Manager

1. Application Support. - Ensure reasonable resource assignments within Application Support Operations. - Ensure comprehensive material for the handover

Operations Manager
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  • 18/11/2019
  • Ha Noi
  • Code: OPM
  • Job Position: Information Technology
Jobs description

1. Application Support.

- Ensure reasonable resource assignments within Application Support Operations.

- Ensure comprehensive material for the handover of solution/system/hardware to Application Support staffs from other teams in IT and/or other departments within the company.

- Ensure staffs having proper training and practice before rolling out to the operations on application support.

- Ensure staffs executing the routine jobs, maintenance jobs, diagnostic checklist (if any) as the requirement from the requesters.

2. Operational Support

- Ensure reasonable resource assignments for office support operations.

- Monitoring assignments in helpdesk to ensure the right executor assigned to each request.

- Tune up the service level of teammate on supporting officers in the company.

3. Operation Reporting

- Define/design the operation reports to meet the requirement of showing the status of IT operation accurately and clearly.

- Manage IT Operation Team to deliver the reports on-time and accurate.

4. Resource Management

- Staff management includes but not limited to roster preparation, staff attendance, monitoring and evaluating staff performance, and load balancing.

- Cost control

5. Risk Management

- Determine the risks in IT Operation on both procedural and human resources. Find the resolution for the potential risks. 

- Execute the resolution if required.

6. SLA Compliance:

- Manage the IT Operation complying the agreed SLA.

- Determine resolution for those non-compliance items (if any).

- Define the KPI for the team and assist team members to achieve the KPI.

Jobs requirement

- University degree or above in IT, Computer Mathematics or related subjects.

- Minimum 8 years’ experience with at least 3 years manager level on IT operations support in finance sector preferable experience in securities trading firm.

- Experience on finance system and securities trading system is a must.

- Experience on operating for securities trading systems is an advantage.

- Experience identifying, analyzing and managing risks on complex operating environment and able to maintain the SLA achievement.

- Basic infrastructure knowledge.

- Strong experience leading / managing services and functions supporting IT/Service Desk operations/tools

- Services oriented mind-set is required.

- ITIL service experience or having ITIL certification is an advantage.  

- Good presentation, written and verbal communication skill.

- Knowledge on Unix, database included DB2, Oracle, and/or Informix.

- Knowledge on the operation of securities trading business is an advantage.

- Communication skills, communication confidence, teamwork, good customer relations;

- Reading technical documents in English good, basic communication

Salary
Negotiable

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