Access Management

INSTRUCTIONS FOR CHANGING CCPIN

Step 1 : Log in to TKCK on iBoard Web > Select “Account information” or Select “Services & utilities” > Select “Register for service”

Step 2 : At the Access Management screen > CCPIN Management > Select “Change CCPIN”

 

 

Step 3 : On the centralized information management page, check the information Full name, Customer code, phone number registered with CCPIN code

Step 4 : Fill in the old CCPIN code, new CCPIN code, re-enter the new CCPIN code > Click "Continue" and enter the OTP code corresponding to the authentication method being used to complete the CCPIN code change.

 

 

INSTRUCTIONS FOR CHANGING PHONE NUMBER AT SSI CONTACT CENTER 

Step 1 : Log in to TKCK on iBoard Web > Select “Account information” or Select “Services & utilities” > Select “Register service”

Step 2 : At the Access Management screen > CCPIN Management > Select “Change SSI Contact Center phone number”

 

 

Step 3 : On the centralized information management page, check the information Full name, Customer code, CCPIN registered phone number

Step 4 : Enter the new phone number and CCPIN code > > Click "Continue" and enter the OTP code corresponding to the authentication method being used to complete Change the phone number to call the switchboard

 

 

INSTRUCTIONS FOR GETTING BACK CCPIN

Step 1 : Log in to TKCK on iBoard Web > Select “Account information” or Select “Services & utilities” > Select “Register for service”

Step 2 : At the Access Management screen > CCPIN Management > Select “Retrieve CCPIN”

 

 

Step 3 : On the centralized information management page, check your full name, customer code, and current authentication method.

Step 4 : Click “Continue” and follow the next steps to retrieve the CCPIN

 

 

INSTRUCTIONS FOR CANCELING CCPIN REGISTRATION

Step 1 : Log in to TKCK on iBoard Web > Select “Account information” or Select “Services & utilities” > Select “Register for service”

Step 2 : At the Access Management screen > CCPIN Management > Select "Cancel CCPIN registration"

 

 

Step 3 : On the centralized information management page, check your full name, customer code, and CCPIN registered phone number.

Step 4 : Enter the CCPIN code number > Click "Continue" and enter the OTP code corresponding to the authentication method being used to complete CCPIN code cancellation