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Access Management

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Login iBoard Web
Access Management

Step 1 :Click the "Forgot password" button at the sign-in screen

 

Step 2:  Fill in the information and click “Continue”

Step 3 : Reset a new password as needed and enter the confirmation code of the current Authentication Method to complete the request

CHANGE PASSWORD

Step 1: Log in to account on iBoard Web > Select “Account information” or Select “Services & utilities” > Select “Register service”

Step 2: Access Management screen > Other utilities > Select “Change password”

Step 3: Online Account Information Hub - Account Page, Enter the Old Password and New Password information, select the channel to receive the authentication code via Phone Number/Email

Step 4: Enter the verification code via Phone Number/Email and click Confirm to complete the request

INSTRUCTIONS FOR CHANGING CCPIN

Step 1 : Log in to TKCK on iBoard Web > Select “Account information” or Select “Services & utilities” > Select “Register for service”

Step 2 : At the Access Management screen > CCPIN Management > Select “Change CCPIN”

 

 

Step 3 : On the centralized information management page, check the information Full name, Customer code, phone number registered with CCPIN code

Step 4 : Fill in the old CCPIN code, new CCPIN code, re-enter the new CCPIN code > Click "Continue" and enter the OTP code corresponding to the authentication method being used to complete the CCPIN code change.

 

 

INSTRUCTIONS FOR CHANGING PHONE NUMBER AT SSI CONTACT CENTER 

Step 1 : Log in to TKCK on iBoard Web > Select “Account information” or Select “Services & utilities” > Select “Register service”

Step 2 : At the Access Management screen > CCPIN Management > Select “Change SSI Contact Center phone number”

 

 

Step 3 : On the centralized information management page, check the information Full name, Customer code, CCPIN registered phone number

Step 4 : Enter the new phone number and CCPIN code > > Click "Continue" and enter the OTP code corresponding to the authentication method being used to complete Change the phone number to call the switchboard

 

 

INSTRUCTIONS FOR GETTING BACK CCPIN

Step 1 : Log in to TKCK on iBoard Web > Select “Account information” or Select “Services & utilities” > Select “Register for service”

Step 2 : At the Access Management screen > CCPIN Management > Select “Retrieve CCPIN”

 

 

Step 3 : On the centralized information management page, check your full name, customer code, and current authentication method.

Step 4 : Click “Continue” and follow the next steps to retrieve the CCPIN

 

 

INSTRUCTIONS FOR CANCELING CCPIN REGISTRATION

Step 1 : Log in to TKCK on iBoard Web > Select “Account information” or Select “Services & utilities” > Select “Register for service”

Step 2 : At the Access Management screen > CCPIN Management > Select "Cancel CCPIN registration"

 

 

Step 3 : On the centralized information management page, check your full name, customer code, and CCPIN registered phone number.

Step 4 : Enter the CCPIN code number > Click "Continue" and enter the OTP code corresponding to the authentication method being used to complete CCPIN code cancellation

 

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