User Guide

IVR branches model Several notes when using of SSI Contact Center How to enter account number and security code? When being notified: "Please

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User Guide

IVR branches model

Several notes when using of SSI Contact Center

How to enter account number and security code?

  • When being notified: "Please enter your account number and  press #": Please enter the seri of 7 digits: including the last 6 numbers of your account , add number 1 at the end, and then finish by the # key. Eg. Account number 003FIS2345 will enter 9023451#. If entered incorrectly 3 times, the system will be automatically back to the previous step.
  • When being notified: "Please enter the authentication code and press #": Please press your token, use the series of numbers created by the token and finish by the # key. If entered incorrectly 3 times, the system will be automatically back to the previous step.

How to reach the right service most quickly?

  • Our directory is programmed to enable you to quickly reach your required service by dialing the number as soon as you hear our operator’s greetings. This is a very convenient function once you have gotten familiar with SSI Contact Center. 
  • E.g. To place orders, you will need to dial 2 then 1, the first time to select English as the your default language, the second time to select the order placing function. To shorten the process, kindly dial our directory number (1900 545471 / 028.39141678 or 1900 545418 / 028.35218686), and dial 2 – 1 continuously once you heard our operator’s greetings.

I am having problems with Online Trading, how can I seek for help?

  • Dial 028.39 141 678 or 028.35 218 686 ext. 29: E-Trading Support.
 
 
With time served continuously 24 hours a day, 7 days a week, investors can manage your account at anytime and anywhere. Please click on each service for details.
 
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